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Auto-Responders

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Auto-responders

 

When users subscribe to or unsubscribe from your mailing list, you can choose to send them and/or yourself a confirmation email.

 

 

 

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An auto-responder is an automated email that is sent after a certain action. You can set auto-responders to be sent to an email address after it has subscribed to or unsubscribed from one of your mailings. Auto-responders are often used to assure subscribers that they've been unsubscribed, or to suggest that they white list your address to ensure future delivery, if they've just subscribed.

 

GraphicMail also allows you to set up more sophisticated auto-responders, called ‘triggers’. These are explained in the Triggers section of the Manual.

 

Click on ‘Auto-responders’ under ‘Subscription Form’.

 

The first type of auto-responder you can set up is a notification which is sent to your email address when someone has subscribed or unsubscribed from your mailing lists. You can set this up by expanding [+] ‘Confirmation email details’.

 

 

To set up a subscription confirmation auto-responder, click on [+] ‘Subscribe confirmation emails’.

 

To enable a ‘subscribed’ auto-responder, simply tick the appropriate box. If you want it to be a text-only email (automated text emails have a higher delivery rate), then indicate this by ticking the relevant box.

 

You will need to give your ‘subscribed’ auto-responder a subject. This is very important, as it will be the first thing that the client sees and should confirm that they have subscribed to your services.

 

You then need to select the email that you want to be sent. You need to have created this email prior to enabling the auto-responder. If you haven’t, GraphicMail has a default subscription confirmation email available.

 

 

 

To set up an ‘unsubscribed’ confirmation auto-responder, click on [+] ‘Unsubscribe confirmation emails’.

 

 

 

To enable an ‘unsubscribed’ auto-responder, simply tick the appropriate box. If you want it to be a text-only email (automated text emails have a higher delivery rate), then indicate this by ticking the relevant box.

 

You will also need to give your unsubscribed auto-responder a subject. This is very important, as it will be the first thing that the client sees and should confirm that they have unsubscribed from your lists.

 

You then need to select the email that you want to be sent. You need to have created this email prior to enabling the auto-responder. If you haven’t, GraphicMail has a default unsubscribed confirmation email available.