Setup & Options
Please ensure that your contact details are up to date at all times on the ‘User Profile’ page. US, European and Australian legislation requires that the footer on every outgoing email contain the physical address of the sender. Whatever address you have in your
‘Profile settings’ page will be the address that GraphicMail appends to your outgoing mail.
GraphicMail will prompt you to fill this out before you make your first send.
Login and Password
If you want to change your password, you can do it at any time on the ‘User Profile’
If you want to change your username, you need to email email@example.com and ask us to make the change for you.
Email Send Credits – Buying More
Each GraphicMail subscription allows you to send a certain number of emails each month. Credits that are not used from this allotment do not carry over to the next month.
If you need to send more emails than you have credits for, you can purchase more send credits by clicking on the various ‘buy now’ buttons in your account. These additional credits are non-expiring and will remain on your account until they are used.
GraphicMail automatically generates an invoice for each purchase you make. These invoices are stored in the ‘Invoices’ sub-menu under ‘Set-up & Options’.
You can view your invoices by clicking on them, and you can then download or print them.
Upgrading or Downgrading your Subscription
You can upgrade or downgrade your subscription plan at any time. Simply go to the
‘Change Account’ sub-menu in ‘Set-up & Options’ and follow the instructions.
Cancelling your Account
You can cancel your subscription at any time. Simply go to the ‘Cancel Account’ sub- menu in ‘Setup & Options’ and follow the instructions.